Shipping & Returns
RETURNS POLICY
At Emani, we are dedicated to creating clean and effective products that our
customers love.
customers love.
If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 30 days of purchase from Emani.com. There is no
restocking fee, customers are responsible for the shipping fee for items returned to our warehouse.
For U.S. returns, you'll need your order number to ensure proper credit.
Please visit our RETURNS PORTAL to start the process.
ORDER AND SHIPPING CONFIRMATION
You will receive an email confirmation once your order has been successfully
placed–it will include your order number and shipping method. Please make sure
your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your
order is prepared for shipment you will receive a shipping confirmation email with
your tracking information. Please note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order and backorder).
WHERE WE SHIP
We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories. We do not ship to APO/FPO addresses.
SHIPPING COSTS
Free USPS shipping on orders over $50.00 (within the Continental U.S.)
$4.95 standard shipping fee for orders under $50.
$12.95 Alaska, Hawaii, and U.S. Territories.
$22.95 for orders to Canada. All shipments to Canada are delivery duty unpaid,
therefore customers are responsible for paying any applicable custom duties, fees, and taxes upon delivery. If deliveries are refused, customers will be refunded for their order minus all duties, fees, and shipping expenses that Emani incurs during the shipping and subsequent return process.
therefore customers are responsible for paying any applicable custom duties, fees, and taxes upon delivery. If deliveries are refused, customers will be refunded for their order minus all duties, fees, and shipping expenses that Emani incurs during the shipping and subsequent return process.
Expedited shipping is only available to shipping addresses within the contiguous
United States. Due to UPS delays, 2-day and 3-day expedited shipping is not
guaranteed therefore, Emani will not be offering the shipping frequency at this time.
guaranteed therefore, Emani will not be offering the shipping frequency at this time.
DELIVERY ISSUES
For unforeseen reasons, UPS or USPS may notify the recipient or client, they are
unable to deliver a shipment. If the shipper is unable to deliver a shipment and
makes attempts to schedule redelivery or supply a pick-up location, the client is
responsible for making a reasonable effort to pick up the shipment or contact and
coordinate with the shipper for redelivery.
If the client fails to assist in the delivery and the shipment is returned to Emani, the client is responsible for the original shipping fees, return fees, as well as re-
shipment fees.
shipment fees.
TAXES
Applicable sales tax will be charged on the merchandise total, where applicable.
Taxes are calculated according to the shipping destination and itemized on the
Order Summary page.
Note: Duties, Fees, and Taxes for international shipments are not included on the
Order Summary Page. Please ensure you are aware of potential fees you may incur on international shipments of products from Emani before you place your order.