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Shipping & Returns

SHIPPING & RETURNS POLICY

At Emani, we are dedicated to creating clean and effective products that you will love.

If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 30 days of purchase from Emani.com. There is no restocking fee, customers are responsible for the shipping fee for items returned to our warehouse.


For U.S. returns, you'll need your order number to ensure proper credit.
Please visit our RETURNS PORTAL to start the process.

ORDER AND SHIPPING CONFIRMATION

You will receive an email confirmation once your order has been successfully
placed–it will include your order number and shipping method. Please make sure
your shipping address is correct as we are unable to redirect goods once they are on route to you.


Orders can take up to 2 business days to be processed and shipped. Once your
order is prepared for shipment you will receive a shipping confirmation email with
your tracking information. Please note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order and backorder).

WHERE WE SHIP

We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories. We do not ship to APO/FPO addresses.

SHIPPING COSTS

  • Free USPS shipping on orders over $75.00 (within the Continental U.S.)
  • $4.95 standard shipping fee for orders under $75.
  • $12.95 Alaska, Hawaii, and U.S. Territories.
Expedited shipping is only available to shipping addresses within the contiguous
United States. Due to UPS delays, 2-day and 3-day expedited shipping is not guaranteed therefore, Emani will not be offering the shipping frequency at this time.


DELIVERY ISSUES


For unforeseen reasons, UPS or USPS may notify the recipient or client, they are unable to deliver a shipment. If the shipper is unable to deliver a shipment and makes attempts to schedule a redelivery or supply a pick-up location, the client is
responsible for making a reasonable effort to pick up the shipment or contact and
coordinate with the shipper for redelivery.
If the client fails to assist in the delivery and the shipment is returned to Emani, the client is responsible for the original shipping fees, return fees, as well as re-shipment fees.


TAXES


Applicable sales tax will be charged on the merchandise total, where applicable.
Taxes are calculated according to the shipping destination and itemized on the
Order Summary page.

Note: Duties, Fees, and Taxes for international shipments are not included on the
Order Summary Page. Please ensure you are aware of potential fees you may incur on international shipments of products from Emani before you place your order.

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Emani Insurance

SELECT ADDITIONAL INSURANCE

Shipping Insurance

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$0

Against loss, theft, or damage in transit and instant resolution. Learn More

Warranty Extension

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Extend your Warranty Period by 48 months with hassle-free replacement. Learn More
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Shield Insurance

SHIPPING INSURANCE

Add peace of mind to your purchase by selecting the SHIELD Shipping Insurance at checkout. This coverage safeguards against loss, theft, or damage in transit, ensuring your items reach you safely. In case of any issues, benefit from an instant resolution with priority handling of your ticket by our customer service team, ensuring a quick and hassle-free replacement or refund.
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Shield Insurance

WARRANTY EXTENSION

The 2-year warranty extension adds extra protection to your initial 1-year warranty, giving you a full 3 years of coverage for all items in your cart at the time of purchase. This optional extended warranty ensures peace of mind by covering product repairs or replacements due to manufacturing defects, wear, or other issues. Please note, only the items in your cart at checkout will be covered by this warranty extension. Simply select the warranty option in your cart to activate extended protection.

Why choose the Warranty Extension?

Enhanced Product Security: Extend your warranty to 3 years, ensuring your device is protected for longer.
Hassle-Free Support: Get priority assistance from our support team whenever you need it.
Extra-Fast Replacement Service: Receive a new device promptly without the hassle of returning the defective one.
Cost Savings on Repairs: Avoid unexpected repair or replacement costs with comprehensive coverage.